For Biomedical & Medical Device Service
Medical device service software for biomedical engineers.
Schedule calibrations, manage PMs across multi-vendor fleets, and produce audit-ready service records — BeanRails is built for medical device service teams in hospitals, clinics, and OEM service organisations across Malaysia and Singapore.
14-day free trial · Calibration & PM tracking · Audit-ready records
Why medical device teams switch
Four realities of medical device service.
Biomedical service is not generic field service. The work is calibration-driven, audit-bound, and patient-safety critical — BeanRails is built for this.
Calibration and PM dates are regulatory
Hospitals, regulators, and accreditation bodies expect every device to have a current PM and calibration record. BeanRails tracks calibration intervals per device and surfaces units that are due or overdue before they become an audit finding.
Multi-vendor fleet
A typical hospital has devices from dozens of manufacturers — patient monitors, infusion pumps, ventilators, sterilizers, imaging. BeanRails handles any device regardless of make or model, with custom PM checklists per equipment type.
Critical-care downtime
When an ICU ventilator or OT table is down, every minute matters. BeanRails tracks SLA response times per asset class and escalates immediately when a high-criticality job runs past its SLA window.
Audit-ready service records
Service records need to be findable, complete, and tamper-evident. BeanRails produces a complete per-device service history — every PM, every repair, every calibration, every photo and signature — in a format an auditor can read.
Workflow
A quarterly PM cycle on BeanRails.
Schedule generation
BeanRails generates the next round of PM and calibration jobs based on each device's due date.
Asset pull
Dispatcher pulls jobs by location — e.g. all ICU devices, all OT devices — for the week ahead.
On-site PM
Biomed technician completes the PM checklist, calibration readings, and any photos or notes on the phone.
Calibration sign-off
Calibration results are signed off on device. Certificate generated and attached to the device record.
Hospital ack
Biomed supervisor at the hospital reviews the work on the customer portal and signs off on the visit.
Compliance report
Monthly PM and calibration compliance report generated — ready for the hospital's next audit.
Features for biomedical teams
The BeanRails features medical device teams use most.
Job Scheduling
Calibration and PM intervals per device — automatic job generation when the due date approaches.
Learn more →Mobile Field Service App
Custom PM checklists, calibration results, photos, and signatures on the technician's phone.
Learn more →Work Order Management
Per-device work orders with full traceability — who did the work, what was done, and when.
Learn more →CRM
Equipment records with model, serial, location, install date, and calibration intervals.
Learn more →Quoting & Invoicing
Contract billing and ad-hoc service jobs — billing per asset class or per visit.
Learn more →Reporting & Analytics
PM compliance by department, calibration status by asset, SLA performance by hospital.
Learn more →Use case
One hospital. Twelve hundred devices. Every PM on record.
A 400-bed hospital runs twelve hundred active medical devices across ICU, OT, general wards, and outpatient. The biomedical team is responsible for keeping every device PM-current, every calibration up to date, and every service record in a state that will pass audit. Doing this on spreadsheets is a full-time job for two people — and still produces gaps.
BeanRails turns the spreadsheets into a living system. Every device is a record with its model, serial, location, and PM/calibration intervals. Every PM and calibration job is auto-generated, with full audit-trail — who did the work, when, what they found, what they fixed, and what the customer signed off on. Calibration certificates are produced and attached automatically.
At audit time, the biomed supervisor runs one report — PM compliance by department, calibration status by asset class, outstanding work by location. The report is the audit pack.
FAQ
Common questions about BeanRails for medical device teams.
Does BeanRails handle calibration certificates?
Yes. Calibration jobs produce a calibration certificate in BeanRails — with the standard used, before/after readings, technician signature, and date. The certificate is attached to the device record and available from the customer portal.
Can BeanRails schedule PMs based on calibration intervals?
Yes. Each device is configured with its calibration and PM intervals (e.g. annual calibration, quarterly PM). BeanRails schedules the next job automatically and surfaces it on the technician's queue before the due date.
How does BeanRails handle multi-vendor fleets?
BeanRails treats each device as a record, regardless of manufacturer. Each device type has its own PM checklist (configurable), parts list, and SLA tier. The same technician can service monitors, pumps, and sterilizers in one day without switching systems.
Can BeanRails produce audit-ready reports?
Yes. Every PM, every repair, every calibration is recorded with the technician, date, and outcome. Reports can be filtered by department, asset class, date range, or compliance status — ready for hospital audits or accreditation reviews.
How does BeanRails handle critical-care SLAs?
Each device is tagged with a criticality tier (e.g. life-support, OT, general ward). SLAs are defined per tier. When a high-criticality job runs past its SLA window, BeanRails escalates to the service manager and the hospital's biomed team automatically.
Does BeanRails work with hospital asset registers?
Yes, via CSV import. We can import your existing asset register (Excel, CSV) into BeanRails and add it to the device records. Ongoing updates flow through the same import process or via API if the hospital has an asset management system.
Related
See BeanRails for other industries.
Audit-ready service records. Every PM on time.
Try BeanRails free for 14 days. Calibration tracking, multi-vendor PMs, SLA escalation, and audit-ready reports — without the spreadsheets.