For Lift & Elevator Service Companies
Elevator maintenance software for lift service teams.
Monthly PMs, breakdown response, and compliance reporting — BeanRails gives lift and elevator service teams one platform to schedule every visit, log every fault, and produce the monthly reports building managers expect.
14-day free trial · PM + breakdown · Compliance reports built-in
Why lift service teams switch
Four operational realities BeanRails handles natively.
Lift service is two streams running in parallel — PMs that must happen on schedule and breakdowns that must respond in minutes. BeanRails keeps both under control.
Breakdowns are urgent, PMs are scheduled
Every lift in your portfolio has two service streams: monthly PM and breakdown response. BeanRails keeps them on the same schedule without one cannibalising the other — breakdowns jump the queue, PMs auto-roll when disrupted.
Compliance is non-negotiable
Lift service in MY and SG is regulated — periodic inspections, documented PMs, and signed service reports. BeanRails produces a complete per-unit service history with the signatures and dates your auditor expects.
Building manager reporting
Building managers expect a monthly report — every visit, every fault, every response time, every open issue. BeanRails generates the report automatically and emails it to every portfolio contact.
Parts logistics and callouts
Lift parts are specialised and not always on the van. BeanRails tracks van stock, raises replenishment orders, and triggers parts callouts when a breakdown needs a part the technician doesn't carry.
Workflow
A typical lift PM cycle on BeanRails.
Route generation
BeanRails generates the next month's PM route — every unit, every building, every visit in one schedule.
Job assignment
Dispatcher reviews the route, adjusts for skill, parts, and geography, then publishes to technicians.
On-site PM
Technician completes the lift PM checklist on the phone — motor, brakes, doors, controls, safety gear, lubrication.
Fault capture
Any fault found is logged on the spot — photos, severity, recommended action. Customer is notified immediately.
Customer sign-off
Building manager signs on the technician's phone. Service report auto-emailed with the next visit date.
Monthly report
Monthly report to building manager generated automatically — every visit, every fault, every response time.
Features for lift service teams
The BeanRails features elevator teams use most.
Job Scheduling
Monthly PMs, breakdown slots, and callout windows — scheduled together, ranked by priority.
Learn more →Mobile Field Service App
PM checklists, breakdown capture, photos, and customer signature on the technician's phone.
Learn more →Work Order Management
Per-unit work orders with linked PMs, breakdown history, and full service trail.
Learn more →CRM
Customer, building, and unit records — every unit tied to its building and contract.
Learn more →Quoting & Invoicing
Monthly contract billing, breakdown invoicing, and parts markup.
Learn more →Reporting & Analytics
PM compliance, breakdown frequency, response times, and SLA performance per unit.
Learn more →Use case
One portfolio. Two hundred lifts. Every building manager informed.
A lift service company maintains two hundred lifts across fifty buildings — residential, commercial, and hotel. Each lift has a monthly PM. Each building expects a monthly report. Each building manager wants to know that breakdowns are handled in minutes, not hours. Doing this on spreadsheets and WhatsApp is a recipe for missed PMs and unhappy clients.
BeanRails handles it natively. The PM route for the month is generated automatically. Breakdowns jump the queue, trigger SLA clocks, and notify the right building manager. Every completed visit is signed off on the technician's phone, and the monthly report to each building manager is generated and emailed at the start of the next month — automatically.
The service manager sees one dashboard — PM compliance, breakdown frequency, response times, and customer satisfaction across the entire portfolio. No more chasing paperwork. No more missed PMs. No more surprises at the monthly building manager meeting.
FAQ
Common questions about BeanRails for elevator service.
Does BeanRails handle monthly PM scheduling for lifts?
Yes. Each unit is configured with its PM interval (monthly, bi-monthly, or custom). BeanRails auto-generates the next PM visit and slots it into the technician's route — breakdowns can pre-empt PMs without losing either visit.
How does BeanRails handle breakdown response?
Breakdown jobs jump to the top of the queue. BeanRails tracks SLA response times per contract tier, escalates when a callout runs long, and notifies the building manager when the technician is on site.
Can BeanRails produce monthly building manager reports?
Yes. The report is generated automatically and includes every PM, every breakdown, every response time, every resolution, and any open issues. It is emailed to the building manager at the start of each month.
How does BeanRails track parts used on each lift?
Each job captures the parts used — pulled from van stock or flagged as a callout. Parts history per unit is preserved so the service team sees the wear pattern on every component.
Does BeanRails handle contracts with multiple units per building?
Yes. A single customer or building can have dozens of lifts on one contract. BeanRails handles this natively — every unit has its own PM schedule, its own breakdown history, and its own compliance record.
Can BeanRails generate the periodic inspection records my regulator needs?
Yes. Every PM and breakdown produces a service record with the date, technician, work done, parts used, and customer signature. The complete record per unit is exportable as a PDF for inspection submissions.
Related
See BeanRails for other industries.
Every lift PM. Every breakdown. Every report.
Try BeanRails free for 14 days. PM scheduling, breakdown response, parts tracking, and building manager reporting — without the spreadsheets.