Comparison
BeanRails vs ONM4.
Both are FSM platforms with similar feature sets. The differences are pricing, mobile experience, and the way the product handles the operational realities of MY and SG field service. Here's the honest comparison.
14-day free trial · No setup fees · Built for MY & SG
The comparison
Feature by feature.
| Dimension | BeanRails | ONM4 |
|---|---|---|
| Pricing model | Per technician per month, all features included | Per user, with feature tiers |
| Trial | 14 days, full product, no credit card | Demo-led, no self-serve trial |
| Setup fee | None | Setup fee common |
| Mobile app | iOS and Android, offline-first | Mobile responsive, limited offline |
| Multi-language | English, Bahasa Malaysia, Mandarin | English primary |
| SST / GST | Built-in per product and per service | Manual calculation |
| Customer portal | Included in all plans | Add-on module |
| Recurring contracts | Auto-generated PMs, monthly billing | Manual scheduling |
| SLA tracking | Per-tier live clocks, auto-escalation | Manual flagging |
| Payment gateway | iPay88, Billplz, Stripe, FPX | Limited gateway options |
| Support hours | MY & SG business hours, WhatsApp + email + phone | Email-only business hours |
| Best fit | 2-50 technicians, MY & SG, want operational system | Mid-market enterprise FSM |
When to choose BeanRails
The case for BeanRails.
You have 2-50 technicians and want operational software that handles the day-to-day without an enterprise procurement cycle. You want to sign up this week and use it the same day. You're in MY or SG, and you want software built for the way teams here actually work.
You want pricing in plain language — per technician per month, all features included. You want mobile that works offline. And you want support that picks up during MY and SG business hours.
When to choose ONM4
The case for ONM4.
You're a 100+ technician operation with deep ERP integrations and a procurement process that requires an enterprise sales cycle. ONM4 has more out-of-the-box connectors for SAP, Oracle, and other enterprise systems.
Or you're already on ONM4 and the switching cost outweighs any feature advantage BeanRails might have. That's a perfectly reasonable position.
Most teams in our customer profile don't fall into this category — they're SMBs looking for operational software, not enterprise tooling.
FAQ
Common questions about BeanRails vs ONM4.
How is BeanRails different from ONM4?
BeanRails is mobile-first, offline-ready, and priced for SMB teams in MY and SG. ONM4 is more enterprise FSM. For 2-50 technician teams in the region, BeanRails is usually a better fit — simpler to buy, simpler to use, simpler to support.
Which is cheaper?
For most SMB teams, BeanRails is cheaper — all features are included in the per-technician price, with no setup fee. ONM4 typically charges setup fees and gates key features behind higher tiers.
Can BeanRails match ONM4's enterprise features?
For 90% of SMB field service teams, yes — scheduling, dispatch, mobile, customer portal, recurring contracts, SLA tracking, invoicing, reporting. For very large enterprise teams (500+ technicians) with deep ERP integrations, ONM4 has more out-of-the-box connectors.
Does BeanRails have a customer portal?
Yes. Included in every plan — no add-on fee. Customers can book visits, view invoices, see service history, and raise ad-hoc requests.
How does BeanRails handle GST and SST?
BeanRails supports Malaysia SST and Singapore GST — applied per product, per service, or per customer. Tax reports are generated for the relevant filing period.
How long does it take to migrate from ONM4?
Most SMB teams migrate in 1-2 weeks. BeanRails provides migration support for customer records, asset records, and historical job data. The new system is live and the old one retired on the same cutover.
Try BeanRails free for 14 days.
No setup fees, no enterprise sales process. See the difference yourself.