Comparison
BeanRails vs Genic Teams.
Both are FSM platforms. The differences are pricing, mobile, support, and the way the product handles the day-to-day reality of MY and SG field service. Here's an honest side-by-side.
14-day free trial · No setup fees · Built for MY & SG
The comparison
Feature by feature.
| Dimension | BeanRails | Genic Teams |
|---|---|---|
| Pricing model | Per technician per month, all features included | Tiered plans, key features behind higher tiers |
| Trial | 14 days, full product, no credit card | Demo-led sales process |
| Setup fee | None | Setup fee common |
| Mobile app | iOS and Android, offline-first | Mobile responsive, limited offline |
| Multi-language | English, Bahasa Malaysia, Mandarin | English primary |
| SST / GST | Built-in per product and per service | Manual calculation |
| Customer portal | Included in all plans | Add-on module |
| Recurring contracts | Auto-generated PMs, monthly billing | Manual scheduling |
| SLA tracking | Per-tier live clocks, auto-escalation | Manual flagging |
| Payment gateway | iPay88, Billplz, Stripe, FPX | Limited gateway options |
| Support hours | MY & SG business hours, WhatsApp + email + phone | Email-only business hours |
| Best fit | 2-50 technicians, MY & SG, want operational system | Mid-market, willing to pay enterprise |
When to choose BeanRails
The case for BeanRails.
You have 2-50 technicians. You want operational software that handles the day-to-day — scheduling, dispatch, mobile, invoicing, customer portal, recurring contracts, SLAs. You want to sign up in 10 minutes and use it the same day, not run an enterprise sales process. You're in MY or SG, and you want software that was built for the way teams here actually work.
You want pricing in plain language — per technician per month, all features included. You don't want to discover at renewal that the feature you depended on is in the next tier.
And you want support that picks up during MY and SG business hours, by people who understand the operational context of the region.
When to choose Genic Teams
The case for Genic Teams.
You're a mid-market or enterprise team with 50-500 technicians, you've been on Genic Teams for years, and switching costs outweigh any feature advantage BeanRails might have. Genic Teams has a deeper enterprise feature set for very large operations — multi-region rollups, complex pricing hierarchies, deep ERP integrations.
Or you have a very specific enterprise integration requirement (SAP, Oracle, etc.) that BeanRails doesn't yet support. We integrate with the most common SMB tools, but enterprise ERP isn't our focus.
Most teams in our customer profile don't fall into this category — they're SMBs looking for operational software, not enterprise tooling.
FAQ
Common questions about BeanRails vs Genic Teams.
Is BeanRails cheaper than Genic Teams?
For most teams, yes. BeanRails is priced per technician per month with all features included. Genic Teams uses tiered plans where key features (customer portal, advanced reporting) sit in higher tiers. Most teams end up paying less on BeanRails for a fuller feature set.
Can BeanRails handle the same use cases as Genic Teams?
Yes. BeanRails covers scheduling, dispatch, mobile, customer portal, recurring contracts, SLA tracking, invoicing, and reporting — the same operational surface as Genic Teams. We do it with a different architecture (mobile-first, offline-ready) and a different pricing model.
Which is better for small teams?
BeanRails. Small teams don't need enterprise sales processes, setup fees, or annual contracts. BeanRails is built to be signed up for in 10 minutes and used the same day.
Does BeanRails have a customer portal?
Yes. The customer portal is included in every BeanRails plan — customers can book visits, view invoices, see service history, and raise ad-hoc requests. No add-on fee.
How does BeanRails handle GST and SST?
BeanRails supports Malaysia SST and Singapore GST — applied per product, per service, or per customer. Tax reports are generated for the relevant filing period. No manual calculation.
Which is easier to migrate from?
BeanRails offers migration support for teams moving from any FSM. Typical migrations complete in 1-2 weeks for SMB teams, with customer records, asset records, and historical job data imported.
Try BeanRails free for 14 days.
No setup fees, no enterprise sales process. See the difference yourself.