1. THESE TERMS
These Terms of Use ("Terms") constitute a legally binding agreement between you ("User", "you") and BeanRails Pte. Ltd. ("Company", "we", "us") governing your access to and use of our Platform, which includes our website at https://beanrails.com, mobile applications, APIs, and all associated communications and services.
By accessing or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately cease all use of the Platform.
If you are using the Platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. References to "you" include both you and the organisation.
These Terms incorporate our Privacy Policy and Acceptable Use Policy (Section 20). For paid customers, a separate SaaS Agreement or Order Form takes precedence over these Terms in the event of conflict, followed by any Service Level Agreement (SLA).
2. ABOUT US AND HOW TO CONTACT US
BeanRails Pte. Ltd. is incorporated in Singapore (UEN: 202609147Z). Our registered address is 68 Circular Road, #02-01, Singapore 049422.
2.1 Contact Channels
General & support enquiries: support@beanrails.com
Legal & compliance matters: admin@beanrails.com
2.2 Communications from Us
We will contact you via email, in-platform notifications, SMS, or push notifications using the contact details in your account. You cannot opt out of essential service communications (security alerts, billing notices, legal updates, system status). You may opt out of marketing, newsletters, and surveys by contacting admin@beanrails.com.
It is your responsibility to keep your contact information current. Emails sent to the address on record are deemed received upon sending, regardless of whether you read them.
3. CHANGES TO THESE TERMS
We may update these Terms at any time. For material changes, we will provide at least 30 days’ advance notice via email or in-platform notification. Minor clarifications may be posted without notice. The “Last Updated” date at the top reflects the most recent revision.
Continued use of the Platform after changes take effect constitutes acceptance. If you do not agree with a change, you must stop using the Platform and may terminate your account per Section 15.
4. AVAILABILITY OF OUR SERVICES
We continually evolve the Platform and may add, modify, or remove features at any time. Where reasonably practicable, we will provide advance notice of significant discontinuations (90 days for major products, 60 days for significant features, 30 days for minor features). We are not required to give notice for bug fixes, security patches, legal compliance changes, or features with minimal active usage.
5. YOUR ACCOUNT AND PASSWORD
To access certain features, you must register an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your password and for all activity under your account. Notify us immediately of any unauthorised access or suspected breach. We may require two-factor authentication for certain accounts or activities.
6. USE OF THE PLATFORM
6.1 Compliance
You must comply with all applicable laws and our policies when using the Platform, including privacy, intellectual property, export control, and anti-money laundering laws.
6.2 License Grant
Subject to payment of applicable fees and compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable, worldwide, royalty-free licence to access and use the Platform solely as permitted by these Terms.
6.3 Restrictions
You must not: (a) copy, modify, or create derivative works of the Platform; (b) reverse engineer or decompile any part of the Platform; (c) remove proprietary notices; (d) use the Platform for unauthorised commercial purposes; or (e) sublicense, sell, or distribute access to the Platform.
6.4 Termination of Licence
This licence terminates automatically if you breach these Terms. Upon termination, you must cease all use and delete any downloaded materials.
7. YOUR RIGHTS
You retain ownership of all content you submit to the Platform ("Your Content"). By submitting Your Content, you grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, transmit, and process it solely to operate and improve the Platform.
You are solely responsible for Your Content. You represent and warrant that: (a) you own or have the necessary rights to it; (b) it does not infringe third-party rights; (c) it complies with these Terms and applicable laws; and (d) it does not contain malicious code.
To report intellectual property infringement, contact admin@beanrails.com with a description of the work, the infringing material, your contact details, and a statement of good faith belief.
8. OUR RIGHTS
All intellectual property rights in the Platform — including software, designs, text, graphics, logos, and content — belong to us or our licensors. You acquire no ownership rights by using the Platform.
We may review, edit, or remove any User Content at our discretion if we believe it violates these Terms or is otherwise objectionable. "BeanRails" and our logos are our trademarks. You may not use them without our prior written consent.
9. INTEGRATIONS
The Platform may integrate with third-party services for enhanced functionality. We are not responsible for any issues, errors, or data loss arising from third-party integrations, which are provided "as is". Your use of third-party services is governed by their own terms and policies.
10. FEEDBACK
Any feedback, suggestions, or ideas you share with us ("Feedback") may be used by us without restriction or compensation. You waive any rights to claim fees or royalties in connection with our use of Feedback.
11. CONFIDENTIALITY
"Confidential Information" means all non-public information relating to our business, including client lists, product information, software, financials, strategies, and trade secrets.
You must: (a) use Confidential Information only as permitted under these Terms; (b) keep it strictly confidential; and (c) not disclose it to third parties. You may disclose it if required by law (with advance notice to us where possible), to professional advisors under confidentiality obligations, or with our prior written consent.
Breach of these confidentiality obligations may cause irreparable harm, entitling us to seek injunctive relief in addition to any other available remedies.
12. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
To the fullest extent permitted by law, the Platform is provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy, reliability, and uninterrupted or error-free operation.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Our total aggregate liability for all claims shall not exceed the fees paid by you in the 12 months preceding the claim.
Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence or fraud.
13. YOUR REPRESENTATIONS
By using the Platform, you represent and warrant that: (a) you are at least 18 years old; (b) you have legal capacity to enter into these Terms; (c) if representing an entity, you have authority to bind it; (d) all information you provide is accurate; and (e) your use complies with applicable laws.
14. INDEMNITY
You agree to indemnify and hold harmless BeanRails Pte. Ltd. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from: (a) your breach of these Terms; (b) your use of the Platform; (c) Your Content; (d) your violation of any law or third-party rights; or (e) any misrepresentation by you.
15. TERMINATION
These Terms remain in effect until terminated. You may terminate at any time by deactivating your account. We may suspend or terminate your access immediately if you breach these Terms, pose a security risk, or if required by law.
Upon termination, your licence ends immediately. Sections 7, 8, 10, 11, 12, 14, 19, and 21 survive termination.
16. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and us regarding the Platform and supersede all prior agreements or representations.
17. OTHER IMPORTANT TERMS
We may assign these Terms to another organisation without your consent. You may not assign your rights or obligations without our consent. If any provision is found invalid or unenforceable, the remaining provisions remain in full force. No waiver of any term shall constitute a continuing waiver.
18. PAYMENT AND FEES
For paid services, fees are as stated in your subscription plan or SaaS Agreement. Payments are non-refundable except as required by law. You are responsible for all applicable taxes. We may change fees for existing subscribers with 30 days’ written notice.
19. DISPUTES AND RESOLUTION
If a dispute arises, you agree to first attempt resolution through good faith negotiation. Contact us at admin@beanrails.com to initiate the process. If unresolved after 30 days, legal proceedings may be commenced in accordance with Section 21.
20. ACCEPTABLE USE POLICY
This Acceptable Use Policy forms part of these Terms. Violations may result in immediate account suspension or termination without notice or refund.
20.1 Prohibited Activities
You must not use the Platform to:
Engage in fraudulent, deceptive, or illegal activities
Upload or distribute malware, viruses, or other malicious code
Facilitate money laundering, terrorist financing, or other criminal activity
Impersonate any person or entity
Harm, exploit, or endanger minors in any way
20.2 Security
You must not:
Bypass or circumvent any authentication or security controls
Access accounts, data, or systems without authorisation
Conduct penetration testing or vulnerability scanning without prior written permission
Launch denial-of-service attacks or interfere with Platform availability
Intercept or monitor communications not intended for you
20.3 Platform Abuse
You must not:
Send spam, bulk unsolicited messages, or chain mail
Use bots, scrapers, or automated scripts without authorisation
Harass, threaten, defame, or intimidate others
Post pornographic, violent, hateful, or discriminatory content
Create fake or duplicate accounts to evade bans
20.4 Intellectual Property
You must not:
Copy, reverse engineer, or create derivative works from the Platform without authorisation
Remove or obscure proprietary notices
Resell or sublicense Platform access without permission
Use our trademarks or branding without prior written consent
20.5 Excessive Use
You must not generate abnormal traffic, make excessive API calls beyond documented rate limits, or use the Platform in ways that degrade service for other users. We reserve the right to throttle or suspend accounts engaging in excessive use.
20.6 Storage Fair Use
The Platform includes storage capacity subject to fair use. Fair use is defined as storage consistent with normal business operations for your subscription tier. As a guideline, typical usage does not exceed 50 GB per user over a five-year period.
You must not use the Platform as a general-purpose backup service, file archive, or data repository unrelated to your core business operations on the Platform.
We monitor aggregate storage usage across accounts. Where a customer’s total stored data exceeds 10 TB, or where usage patterns indicate use outside the scope of normal business operations, we reserve the right to: (a) contact you to discuss usage; (b) apply storage limits or throttling; or (c) require a transition to an enterprise pricing arrangement with at least 30 days’ written notice.
20.7 Reporting Violations
Report violations to admin@beanrails.com with the subject line: "Abuse Report – [Brief Description]". We will investigate promptly and cooperate with law enforcement where appropriate.
21. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of the Republic of Singapore. You irrevocably submit to the exclusive jurisdiction of the Singapore courts for any dispute arising out of or in connection with these Terms (including non-contractual disputes).
By using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Questions? Contact admin@beanrails.com