For Telecom & ISP Field Operations
Telecom field service software for ISP and network operators.
SLA-driven installs, service calls, and fault repairs — BeanRails handles the full telecom field workflow for ISP, MNO, and enterprise network teams in Malaysia and Singapore.
14-day free trial · No setup fees · Built for MY & SG telecom teams
Why telecom teams switch
The four pain points every telecom field team has.
BeanRails is built around the realities of running telecom field operations — not a generic field service template.
Tickets and jobs live in separate systems
Network operations centre flags a fault in the NMS, but the field team runs on a spreadsheet. BeanRails integrates with your NMS or ticketing system so every ticket becomes a BeanRails job automatically.
SLA penalties are real
Missed SLAs cost money and customers. BeanRails tracks SLA windows for every ticket, escalates jobs at risk, and reports SLA performance per region and per technician.
Shift handovers lose information
A fault escalates from morning to afternoon shift and the new technician starts from scratch. BeanRails keeps the full ticket history, customer notes, and field photos visible across shifts.
Equipment tracking across regions
Modems, ONTs, routers, and fibre rolls move between warehouses, vans, and customer sites. BeanRails tracks every asset by serial number, including who has it, where it was installed, and when it was last serviced.
Workflow
From NMS alert to signed install, in one system.
NMS alert or ticket
An outage alert lands as a BeanRails job, with affected customer count, location, and SLA window.
Auto-assign
BeanRails picks the closest on-shift field engineer with the right skills and certifications.
Engineer dispatched
Job lands on the technician's phone with the SLA timer ticking. Customer gets an SMS with ETA.
On-site work
Engineer diagnoses, swaps equipment if needed, captures photos, and tests the link.
Sign-off
Customer signs on the phone. BeanRails emails the install sheet and closes the ticket automatically.
Resolution back to NMS
BeanRails writes the resolution back to the NMS via API, closing the loop in real time.
BeanRails features for telecom teams
The tools telecom field teams use most.
Dispatch Software
Live dispatch board with SLA timers and skill-based assignment.
Learn more →Job Scheduling
Coordinate installs and service windows with capacity planning.
Learn more →Mobile Field Service App
Technicians see ticket details, photos, and SLA timers on their phone.
Learn more →Real-Time Tracking
See where every field engineer is — by region, by shift, by ticket.
Learn more →CRM
Customer site records, asset registry, and service history per account.
Learn more →Analytics & Reporting
SLA performance, first-time-fix rate, and mean-time-to-restore dashboards.
Learn more →Use case
Closing the loop between NMS and field in real time.
The biggest operational gap in most telecom field teams is between the network operations centre and the field. A fault shows up on the NMS, gets translated to a ticket, gets emailed or WhatsApped to a dispatcher, gets assigned to a technician, gets worked on, gets resolved — and only then does the resolution finally flow back to the NMS. Each step is a hand-off that adds latency and loses information.
BeanRails connects the two systems directly. NMS alerts become BeanRails jobs automatically, with the SLA window attached. BeanRails dispatches the right engineer based on skill, location, and shift. When the engineer closes the job, the resolution — including photos and customer sign-off — flows back to the NMS via API. The customer-facing status updates in real time. The SLA clock ticks accurately. And the operations team has a single source of truth for every ticket.
FAQ
Common questions about BeanRails for telecom teams.
Can BeanRails integrate with our NMS or ticketing platform?
Yes. BeanRails integrates with major network monitoring systems and ticketing platforms via API. When a fault is detected in the NMS, BeanRails creates a job automatically, assigns it based on skill and location, and writes the resolution back when the technician closes the job.
How does BeanRails handle SLA tracking?
Every job carries an SLA window. BeanRails highlights jobs that are at risk of breaching SLA, escalates them to a supervisor, and reports SLA performance per region, per technician, and per ticket type. SLA breaches can be exported for monthly reviews.
Does BeanRails support shift-based dispatch?
BeanRails supports multiple shifts and rotation patterns. Jobs are assigned to the active shift, and technicians see only the work that belongs to their shift. Shift handovers preserve full context.
Can technicians capture customer signatures on install completion?
Yes. The mobile app supports on-device digital signatures. The signed install sheet is attached to the job and emailed to the customer and the operations team automatically.
How do you handle asset tracking across regions?
Every asset (modem, ONT, router, fibre roll) has a serial number recorded in BeanRails. When a technician installs an asset, it is assigned to the customer site. When an asset is swapped, the history shows the full lifecycle.
Does BeanRails work for ISP installs, MNO tower maintenance, and enterprise network rollouts?
Yes. BeanRails supports residential ISP installs, business-grade rollouts, and tower maintenance operations, with SLA templates per ticket type and region.
Related
See BeanRails for other industries.
Run your telecom field operations on one platform.
Try BeanRails free for 14 days. SLA tracking, ticket integration, asset registry, and shift dispatch — without losing track.